CSUMB Weekly Journal

 CST 300 Eighth Week Journal OLI Post-Test     This week we took the same test on OLI that we took at the beginning of our course. There were interview questions such as, "Do you prefer to work in groups or alone?". The post-test also contained situational questions that asked how we should respond. I remember taking this test at the beginning of the course and feeling confident in my answers. Taking the OLI course in its entirety made this post-test feel easy. There were a few questions where I remembered that my old answer may had differed. Learning about conflict recognition, conflict styles (and when to use them), active listening, and assertion messages helped me answer these questions better than before. This course has given me practice with the skills that I picked up throughout the years. OLI has also given me the language and vocabulary to understand these skills better. Overall, I am incredibly grateful for this learning experience. Week 8 Learning Journal Post...

 CST 300 Seventh Week Journal OLI Module 10     This week we practiced our conflict communication skills. These skills include: conflict recognition, active listening, and assertion messaging. We practiced our skills in a simulated situation by watching a video and answering questions on the best way to move the situation forward. Then came the time to practice those skills with our team in real time. The role-play assignment came with team roles. I decided to be the observer that awards/removes points based on each member's performance with regards to active listening, conflict resolution/management, and assertion messages. I was able to listen to my team collaborate on a project. We utilized the skills we learned in OLI, and the role play went well with no conflict and the creation of a plan of action for how to move forward. Week 7 Learning Journal Part One:     My team met this week (2/17) at night to collaborate with each other on the Research Video Project...

 CST 300 Sixth Week Journal OLI Module 8 and 9 Module 8     In module 8 of OLI, we learned about active listening. In order to solve conflict both sides must be understood. To understand someone that you may disagree with it is important to intentionally employ aspects of active listening. This means that you are listening and able to summarize the other person's perspective. It is important to do this not only so the other person feels heard but also so that you can fully understand their position in order to find a solution. Here are the things you should and shouldn't do when active listening. Module 9     In module 9, we learned about assertion messages. Assertion messages are messages that are delivered during conflict in order to clear define the problem in an effective way.  Assertive messages contain three features: 1) Objective description  2) Emotional response  3) Explanation of the situation's impact An example of this would be "I feel...

CST 300 Fifth Week Journal OLI Module 6 and 7 OLI Module 6     I learned that it is important to recognize conflict as soon as it starts and before it starts to escalate. Some signs of conflict are body language, tone of voice, and disagreements. It is important to take people on the team seriously when they have a concern. People that bring up issues or notice conflict are not causing it. Instead, they are providing an opportunity to deal with the conflict appropriately before it escalates. OLI Module 7     I learned that each conflict style (avoiding, forcing, accommodating, and compromising) can be used strategically depending on the situation. Avoid when the relationship and goal are not important to you. Force when the stakes are high while making sure not to burn bridges that you might regret later. Accommodate when the goal is of little importance and you care about the relationship. Collaborate when both the goal and relationships are of high importance, bu...